Issues and Terms

1. How do I place an order?

You can browse our website, select the products you want, and then click the "Add to Cart" button. Next, you can view your cart and follow the prompts to complete the checkout process.

2. Can I change my order?

If you need to change your order, please contact our customer service team as soon as possible. Changes may not be possible after the order has been processed.

3. How much is the shipping cost?

Shipping costs depend on your delivery address and the shipping method you choose. You will see the specific shipping cost at checkout.

4. How long will it take for my order to arrive?

Normally, we will process and ship your order within 48 hours of receiving it. The specific shipping time will vary depending on your location and the courier service you choose.

5. How can I track my order?

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use the tracking number to track your shipment on the courier company's website.

6. Can I return an item?

We offer a return policy. If you submit a return request within 7 days of receiving the goods and meet the return conditions, we will process your return. Please visit our website for detailed return and exchange procedures and requirements.

7. Is my personal information secure?

We take user privacy very seriously and have taken a series of security measures to protect your personal information. Please see our Privacy Policy for details.

8. What payment methods are available?

We support multiple payment methods, including credit cards, debit cards, and some third-party payment platforms. Please check the specific payment options at checkout.

9. What should I do if there is a problem with the goods I receive?

If you receive defective or damaged goods, please contact our customer service team promptly. We will assist you in resolving the problem and providing a solution.